Published on by PerfectKLIK
In December 2016 something interesting happened in the medical system in Romania: a new mechanism meant to measure the quality of the medical services was introduced. For the first time the patients could properly evaluate the services that they received in the medical structures around the country. No more dictatorship of positive, because of fear of repercussions! No more forced choices between “Good”, “Very good” and “Extremely good” when commenting about the medical services they have received in a hospital. You might know the Little Britain sketch that showed a similar situation in the US :-)?! Finally, patients could say what they really thought about their interaction with the staff in a medical setting.
The event from December 2016, made us think about how could we also contribute to the improvement of the social interactions in the Romanian society through similar evaluation systems of other services, like flat sharing or flat renting. At that point, since we were planning PerfectKLIK, we decided to include in this project a review system based on mutual, text-only public evaluations, complemented with anonymous ratings. We created a system that we hope will help to remove the social pressure and that will give a little more flexibility for our users to be honest in their evaluations.
We want the PerfectKLIK review system to be based on feedbacks and information that our users give each other once they have interacted. Honest evaluations will be very helpful to the other users when making decisions about picking out a space to rent or a flatmate to share the flat with. If a user has had a wonderful experience or a bad one that makes him/her want to warn other members about certain PerfectKLIK users, they can do so by writing a review. If a user is not confident enough to do this through a written review, she can simply give feedback by providing a simple positive/ negative vote.
Writing helpful reviews, that others can learn from, could be an excellent way to be an active part of our society and thus help everyone have better social experiences. Reviews are moderated in our system, not to filter out negative reviews, but to ensure a good level of civility. Here are a few of our recommendations on how to write good reviews:
The first Romanian online platform dedicated to the access economy, by S.C. PerfectKLIK Indie Studio S.R.L.